Introduction
At Ubex AI ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
1. Information We Collect
1.1. Information You Provide
- Account Information: Name, email address, password, and profile details when you create an account.
- Payment Information: Billing address and payment method details for paid subscriptions.
- Communications: Information you provide when contacting our support team.
- User Content: Prompts, inputs, and content you create using our Services.
1.2. Information Collected Automatically
- Usage Data: Information about how you interact with our Services, including features used and time spent.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Log Data: Server logs including access times, pages viewed, and referring URLs.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalize and improve your experience
- Develop new products, services, and features
3. Information Sharing
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics).
- Legal Requirements: When required by law or to respond to legal process.
- Protection: To protect the rights, property, and safety of Ubex AI, our users, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission to share your information.
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Portability: Request a copy of your data in a portable format.
- Objection: Object to processing of your personal information.
- Restriction: Request restriction of processing in certain circumstances.
To exercise these rights, please contact us at privacy@ubex.ai.
7. Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information about your activity on our Services.
Types of Cookies We Use:
- Essential Cookies: Required for the operation of our Services.
- Analytics Cookies: Help us understand how visitors interact with our Services.
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
8. Children's Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.